We aim have your goods ready for collection or dispatched same or next working day (working days are Monday - Friday 9.00am - 5.00pm).

  • Delivery charges are calulated at checkout.
  • Pick up and local deliveries over £25 are free.
  • Greeting cards are posted (all areas) letter size: 95p and large letter £1.30.
  • Local deliveries under £25 spend are £2.00
  • UK mainland only small item deliveries are £3.95 | 2-3 working days
  • UK mainland only large or higher value item deliveries are £5.95 | 2-3 working days

Pick up and dispatch times
If your order is available from stock and placed before 3.00pm it should be ready for collection (we will contact you when available and instruction for collection) or dispatched the same or next working day. If we need to order it from one of our suppliers it may be an extra 1-2 working days but we will inform you of this.

Local delivery times
Local stationery deliveries (Thornbury and surrounding areas) would usually be delivered by ourselves on the same day as confirmation of dispatch. Small items we may choose to post and would be an extra day.
Greeting cards would also be posted and in a board backed envelope.

UK mainland only deliveries
Areas outside the following postcodes BS32*, BS35*, GL12 8*, GL13 9* will be sent via our preferred courier on a 2-3 working day service from confirmation of dispatch.

Online Shop Terms & Conditions
We take all reasonable efforts to ensure that the product information as detailed on the website is accurate, fair and current. Whilst we try to show the accurate colour of the product on the website, differences in computer screens and monitors may mean the actual colour of the product that you receive will differ from how you see it on the website. The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is accepted. As we are an open shop as well, occasionally we may have sold out of a product before we can update our online shop. If for any reason, there is a problem in processing the order then we will notify you via email or telephone of the circumstances of why it could not be fulfilled. This could be for one of the following reasons: 1. There was an error in how the product was described or priced on the website. 2. One of the products in the order is currently out of stock. 3. We are unable to take full payment for your order. You are entitled to cancel your order at any time within fourteen (14) working days, beginning on the day after you received the Products. You have this right under the Consumer Contracts Regulations June 2014 and you will receive a full refund of the price paid for the Products in accordance with our Delivery & Returns Policies. To exercise the right of cancellation, you must inform us by sending an email: contact@horders-tp.co.uk We pride ourselves on excellent customer service and aim to offer an unrivalled shopping experience for everyone. Occasionally we all make purchases we're not 100% happy with, which is why we like to make life as easy as possible and offer a full refund when you return any unused items, in a resalable condition and in their original packaging within 14 days. If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit. This method of return will be at your own cost. We also recommend obtaining proof of postage in case the item is not received by ourselves.If your item has arrived damaged, in poor condition or faulty please take images of the damage and send these to us by email within 48 hours. We will collect the item and arrange for a replacement (stock permitting), refund or alternative product, once the item has been returned to us.